TOC: J Personal Sell Sales Man


Journal of Personal Selling & Sales Management, 37(1)


Letter from the Editor-in-Chief
Douglas E. Hughes [Publisher]

Introduction to the special issue on the intersection of professional selling and service
Adam Rapp & Thomas L. Baker [Publisher]

Do sales and service compete? The impact of multiple psychological climates on frontline employee performance
Jessica Ogilvie, Adam Rapp, Daniel G. Bachrach, Ryan Mullins & Jaron Harvey [Publisher] [Google Scholar]

Salesperson ambidexterity and customer satisfaction: examining the role of customer demandingness, adaptive selling, and role conflict
Raj Agnihotri, Colin B. Gabler, Omar S. Itani, Fernando Jaramillo & Michael T. Krush [Publisher] [Google Scholar]

Familiarity breeds contempt: perceived service and sales complacency in business-to-business relationships
Scott B. Friend & Jeff S. Johnson [Publisher] [Google Scholar]

The role of delight in driving repurchase intentions
Tracy Meyer, Donald C. Barnes & Scott B. Friend [Publisher] [Google Scholar]

Psychological ethical climate, leader–member exchange and commitment to superior customer value: influencing salespeople’s unethical intent and sales performance
Charles H. Schwepker Jr. [Publisher] [Google Scholar]