TOC: J Retailing Con Services


Journal of Retailing and Consumer Services, 36

Understanding determinants and barriers of mobile shopping adoption using behavioral reasoning theory
Anil Gupta, Neelika Arora

Extending the Theory of Planned Behavior to examine the role of anticipated negative emotions on channel intention: The case of an embarrassing product
Juan Carlos Londono, Keri Davies, Jonathan Elms

Thank you for the music – or not? The effects of in-store music in service settings
Anne Michel, Chris Baumann, Leonie Gayer

When nature calls: The role of customer toilets in retail stores
Samuel Piha, Juulia Räikkönen

Private label line proliferation and private label tier pricing: A new dimension of competition between private labels and national brands
Gizem Hökelekli, Lien Lamey, Frank Verboven

Store within a store: Matched versus mismatched image perceptions
Abhijit Banerjee, Tanya Drollinger

Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Chris Baumann, Susan Hoadley, Hamin Hamin, Albert Nugraha

The influence of satisfaction on customer retention in mobile phone market
Gonzalo Ruiz Díaz

An empirical comparison of two brand personality scales: Evidence from India
Anees Ahmad, K.S. Thyagaraj

Bi-directional and stratified demeanour in value forming service encounter interactions
Per Echeverri, Nicklas Salomonson

Emotion and advertising effectiveness: A novel facial expression analysis approach
Nicolas Hamelin, Othmane El Moujahid, Park Thaichon

Measuring the shopper’s attitude toward the point of sale display: Scale development and validation
Felix Horstmann

What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Stephanie Hui-Wen Chuah, Malliga Marimuthu, Jay Kandampully, Anil Bilgihan

Consumer processing of mobile online stores: Sources and effects of processing fluency
Stefanie Sohn

“First in first out” or “last in first out”: Presentation of information order on evaluation of utilitarian products
Matthew Tingchi Liu, Ian Phau, Min Teah

How motivations for CSR and consumer-brand social distance influence consumers to adopt pro-social behavior
Danielle Mantovani, Lucas Magalhães de Andrade, Angela Negrão

A structural equation model of impulse buying behaviour in grocery retailing
Silvia Bellini, Maria Grazia Cardinali, Benedetta Grandi

“I’ll wait for him”: Understanding when female shoppers prefer working with gay male sales associates
Mark S. Rosenbaum, Eric M. Russell, Rebekah Russell-Bennett

Modeling the determinants of consumers’ attitudes toward online group buying: Do risks and trusts matters?
Norazah Mohd Suki, Norbayah Mohd Suki

First-time buyers’ subjective knowledge and the attribute preferences of Chinese car buyers
Lixian Qian, Didier Soopramanien, Ahmad Daryanto

Bankruptcy prediction using Partial Least Squares Logistic Regression
Sami Ben Jabeur

Three dimensional product presentation quality antecedents and their consequences for online retailers: The moderating role of virtual product experience
Raed Algharabat, Ali Abdallah Alalwan, Nripendra P. Rana, Yogesh K. Dwivedi

Antecedents of peripheral services cross-buying behavior
Heiner Evanschitzky, Neeru Malhotra, Florian v. Wangenheim, Katherine N. Lemon