http://www.emeraldinsight.com/toc/ijbm/35/2

Exploring the antecedents of loyalty in the context of multi-channel banking
Dhananjay Bapat

Determinants of co-creation in banking services
Emerson Wagner Mainardes, Aridelmo Teixeira, and Paula Cristina da Silveira Romano

Linking satisfaction to credit card decisions: an application of the Wallet Allocation Rule
Lerzan Aksoy, Timothy L. Keiningham, Alexander Buoye, and Joan Ball

Managing frontline employee performance through coaching: does selling experience matter?
Claudio Pousa, Anne Mathieu, and Carole Trépanier

Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Daniel J. Petzer, Christine F. De Meyer-Heydenrych, and Göran Svensson

Consumers’ switching motivations and intention in the case of bank mergers: a cross-cultural study
Maya F. Farah

Demographic differences in Jordanian bank service quality perceptions
Akram Al-jazzazi and Parves Sultan

Efficiency of Qatari banking industry: an empirical investigation
Abdul-Hamid Abdul-Wahab and Razali Haron

Relative importance of service value by customer relationship stages
Abhilash Ponnam and Rik Paul

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