TOC: Service Ind J


Service Industries Journal, 36(15/16)

Performance-only measures vs. performance-expectation measures of service quality
Sang-June Park & Youjae Yi [Publisher] [Google Scholar]

Managing service employees: literature review, expert opinions, and research directions
Jochen Wirtz & Christina Jerger [Publisher] [Google Scholar]

Instrumental client relationship development among top-ranking service professionals
Yvette Taminiau, Julie Ferguson & Christine Moser [Publisher] [Google Scholar]

Lagged effect of daily surface acting on subsequent day’s fatigue
Yucheng Zhang, Long Zhang, Hui Lei, Yumeng Yue & Jingtao Zhu [Publisher] [Google Scholar]

Impact of tacit knowledge on customer loyalty
Carla Alexandra Barbosa Pereira, Helena Maria Batista Alves & João José Matos Ferreira [Publisher] [Google Scholar]