The Arizona State University Center for Services Leadership and the Co-Chairs of the Third Annual Organizational Frontline Symposium (February 2017) are pleased to announce the awards for our 2017 Young Scholar Research Competition. Research proposals focused upon ‘frontline’ topics were requested, and the lead author was required to be either a current doctoral student or an assistant professor who is fewer than three years removed from graduation. Twenty submissions were received and evaluated by an expert panel of judges. The awarded projects include (in alphabetica order):

• Corinne Kelley, Florida State University, "The Ambassador Effect: A Frontline Tactic to Enhance Customer Commitment, Loyalty, and Prosocial Behavior"
  Advisors: Maura Scott and Martin Mende

   

• Blake Runnalls, Michigan State University, "The Impact of Social Networks on Sales Training Transfer and Performance"
  Advisor: Doug Hughes

   

• Sunil Singh, University of Missouri, "Email B2B Sales Negotiation: Dynamic Use of Textual Cues as Influence Strategies"
  Advisor: Detelina Marinova

   

We congratulate the awarded proposals and wish each recipient, as well as all of those who submitted their work, the best with your research projects.

Mary Jo Bitner, Jagdip Singh, Todd Arnold, Mike Brady and Tom Brown <