Best Service Article


AMA SERVSIG calls for nominations; Deadline 15 Mar 20167

Dear Service Community,

We would like to request nominations for the

SERVSIG’s Best Service Article Award 2016

The “AMA Best Services Article Award” is presented annually by SERVSIG to the author(s) of the best article in the services literature published during the previous calendar year (i.e. 2016). General topics may include (but are not limited to) services marketing and services management. The article should have appeared in an English language refereed journal during 2016.

Alexis M. Allen, Michael K. Brady, Stacey G. Robinson, Clay M. Voorhees (2015): “One firm’s loss is another’s gain: capitalizing on other firms’ service failures”, Journal of the Academy of Marketing Science, 43(5), 648-662.

Last year’s winners of the SERVSIG Best Services Article Award


  • Candidates for a SERVSIG Award do not have to be a member of SERVSIG or the AMA to be eligible or to win.
  • Candidates may be from anywhere in the world. Since its inception,, SERVSIG has sought to be globally oriented and globally active.
  • Candidates for the awards do not have to be academics. SERVSIG recognizes the vital link between academia and business practice.

SERVSIG would like to thank the following members for their willingness to serve on this committee:

If you would like to nominate a paper please email the full citation of your nominated paper to the committee chair Gaby Odekerken-Schroder ( no later than March 15th, 2017.

Past winners can be viewed by clicking here

We look forward to receiving your nominations soon!

Lerzan Aksoy and Bart Lariviere,
SERVSIG co-chairs