TOC: Service Ind J


Service Industries Journal, 36(13/14)

Quality function deployment in failure recovery and prevention
Hsi-Tien Chen [Publisher] [Google Scholar]

Electronic and in-person service quality of hybrid services
Tien Wang, Ralph Keng-Jung Yeh, David C. Yen & Christyanto Ari Nugroho [Publisher] [Google Scholar]

Interactions, innovation, and services
Feng Hsu Liu [Publisher] [Google Scholar]

A novel framework for customer complaint management
Yu-Hsiang Hsiao, Li-Fei Chen, Yoon Leng Choy & Chao-Ton Su [Publisher] [Google Scholar]

Advanced information technology: transforming service innovation and design
Gabriela Bantau & Steven W. Rayburn [Publisher] [Google Scholar]

Reinforcing customer loyalty through service employees’ competence and benevolence
Nha Nguyen [Publisher] [Google Scholar]