TOC: Service Ind J


Service Industries Journal, 36(9/10)

Status demotion in hierarchical loyalty programs: effects of payment source
B. Ramaseshan, Alisha Stein & Fazlul K. Rabbanee [Publisher] [Google Scholar]

The alignment of service architecture and organizational structure
Yang Liu, Jiang Wei, Dan Zhou, Ying Ying & Baofeng Huo [Publisher] [Google Scholar]

Do customer participation and cognitive ability influence satisfaction?
Jingdong Jia & Jing Wang [Publisher] [Google Scholar]

Antecedents of emotional attachment of social media users
Tien Wang, Ralph Keng-Jung Yeh, David C. Yen & Mirhanna Gabrielle Sandoya [Publisher] [Google Scholar]

A framework for innovative service design
Olivier Furrer, D. Sudharshan, Rodoula H. Tsiotsou & Ben S. Liu [Publisher] [Google Scholar]