Revisit: Frontiers in Service 2017


New York City, 22-25 Jun 2017; Deadline 18 Nov

DEADLINE REMINDER — Call for ABSTRACT and POSTER Submissions – 2017 Frontiers in Service Conference – New York City

The November 18th deadline for submitting abstract and poster submissions (450 words) is fast approaching!

We are excited that the 26th Annual Frontiers in Service Conference will take place June 22-25, 2017 in New York City hosted by Fordham University’s Gabelli School of Business at Lincoln Center (located in the heart of Manhattan). The Frontiers in Service Conference is the world’s leading annual conference on service research. The conference is sponsored annually by INFORMS, the American Marketing Association, and the Center for Excellence in Service at the University of Maryland, and is hosted by various organizations worldwide.

The theme of the 2017 Frontiers in Service conference is “What Service Leaders Do Differently.” Attendees will get to learn from many of the world’s leading service experts, including high-ranking executives and prominent academics. Plenary speakers for Frontiers 2017 include:

  • Sharon Price John, CEO, Build-A-Bear Workshop
  • Adam Goldstein, President & COO, Royal Caribbean Cruises, Ltd.
  • Daniel Hesse, CEO (2007-2014), Sprint Corporation
  • Robert Reiss, Host, The CEO Show & Publisher, The CEO Forum magazine
  • James Heskett, UPS Foundation Professor of Business Logistics, Harvard
  • Chester Elton, New York Times Bestselling Author of The Carrot Principle
  • Heather Evans, Chief Marketing Officer, ITG
  • V. Kumar, Regents Professor, Georgia State University
  • Roland Rust, Distinguished University Professor, University of Maryland
  • Patrick Struebi, Founder & CEO, Fairtrasa International

There will also be numerous concurrent sessions where researchers and managers can present their research and best practices. If you are working on research or management practices that are in any way related to service management, we want to hear from you. You are cordially invited to submit abstract(s) or poster(s) proposal(s) for presentation at the conference. If you are working on any of the following topics, we would welcome receiving your submission: customer experience management, customer value creation, service science, service innovation, service marketing, service operations, service design, employee engagement, organizational climate, service information technology, e-service, service innovation, transformative service, and customer relationship management. And if by chance your work doesn’t fit neatly into any of the above topics, but nonetheless focuses on providing value to customers and on enhancing customer relationships we welcome your submission.

Submissions must be received by November 18th, 2016, so don’t delay. Please use the link below to submit your abstract or poster (Maximum 450 words):

Every manager and every service researcher needs to understand the rapidly changing needs of customers. Understanding what works, what doesn’t, and most importantly, what’s next is the only way to ensure success. The 2017 Frontiers in Service Conference brings the world’s leading managers and academic researchers in the service field to prepare for what tomorrow brings. We look forward to seeing you June 22-25, 2017 in New York City!

For more information about New York City and the conference, visit:

To view the 2017 Frontiers in Service conference introduction video, visit:

Please direct any questions about Frontiers in Service 2017 Conference to