TOC: J Service Theory Prac


Journal of Service Theory and Practice, 26(5)

Guest editorial
Riadh Ladhari and Enrique Bigné

The role of emotions and social influences on consumer loyalty towards online travel communities
Carla Ruiz-Mafe, Jose Tronch, and Silvia Sanz-Blas

Engagement platforms
Lorena Blasco-Arcas, Blanca Isabel Hernandez-Ortega, and Julio Jimenez-Martinez

Social servicescape effects on post-consumption behavior
Berta Tubillejas Andrés, Amparo Cervera-Taulet, and Haydee Calderón García

The service-profit chain in call centre services
Dorina Chicu, Mireia Valverde, Gerard Ryan, and Rosemary Batt

Intangible dynamics in financial services
Scott Erickson and Helen N. Rothberg

Prompting additional purchases while providing service: does it offend the customer?
Hsuan-Hsuan Ku and Chih-Yun Huang

Attachment relationship study of trust and trust transfer
Jyh-Jeng Wu, Ying-Hueih Chen, Shu-Hua Chien, and Wei-Kuang Wu

Examining the link between service modularity and firm performance
Colin C.J. Cheng and Eric Shiu

Agreement on service performance ratings between frontline employees and their supervisor
Peter BeomCheol Kim and Kevin D. Carlson