Regular Papers

The road to customer loyalty paved with service customization
–Dora E. Bock, Stephanie M. Mangus, Judith Anne Garretson Folse [Publisher] [Google Scholar]

Price clustering and the stability of stock prices
–Benjamin M. Blau, Todd G. Griffith [Publisher] [Google Scholar]

Brand resonance in franchising relationships: A franchisee-based perspective
–Vishag Badrinarayanan, Taewon Suh, Kyung-Min Kim [Publisher] [Google Scholar]

When to choose the simple average in forecast combination
–Sebastian M. Blanc, Thomas Setzer [Publisher] [Google Scholar]

Is old news no news? The impact of self-disclosure by organizations in crisis
–An-Sofie Claeys, Verolien Cauberghe, Mario Pandelaere [Publisher] [Google Scholar]

Exploring pro-environmental behaviors of consumers: An analysis of contextual factors, attitude, and behaviors
–Myriam Ertz, Fahri Karakas, Emine Sarigöllü [Publisher] [Google Scholar]

Organizational citizenship behavior and the enhancement of absorptive capacity
–Timothy A. Hart, J. Bruce Gilstrap, Mark C. Bolino [Publisher] [Google Scholar]

Consumer arrogance: Scale development and validation
–Ayalla A. Ruvio, Aviv Shoham [Publisher] [Google Scholar]

Estimation issues with PLS and CBSEM: Where the bias lies!
–Marko Sarstedt, Joseph F. Hair, Christian M. Ringle, Kai O. Thiele, Siegfried P. Gudergan [Publisher] [Google Scholar]

Critical challenges associated with the adoption of social media: A Delphi of a panel of Canadian human resources managers
–Placide Poba-Nzaou, Nathalie Lemieux, Daniel Beaupré, Sylvestre Uwizeyemungu [Publisher] [Google Scholar]

Is brand loyalty really present in the children’s market? A comparative study from Indonesia, Portugal, and Brazil
–Jony Oktavian Haryanto, Luiz Moutinho, Arnaldo Coelho [Publisher] [Google Scholar]

Motives and resources for value co-creation in a multi-stakeholder ecosystem: A managerial perspective
–Rebecca Pera, Nicoletta Occhiocupo, Jackie Clarke [Publisher] [Google Scholar]

Unfolding the recipes for conflict resolution during the new service development effort
–Spiros Gounaris, Kalliopi Chatzipanagiotou, Achilleas Boukis, Helen Perks [Publisher] [Google Scholar]

How durable are compromise effects?
–Marcel Lichters, Holger Müller, Marko Sarstedt, Bodo Vogt [Publisher] [Google Scholar]

Impacts of obstacles on innovation patterns in KIBS firms
–Nabil Amara, Pablo D’Este, Réjean Landry, David Doloreux [Publisher] [Google Scholar]

Discount reference moderates customers’ reactions to discount frames after online service failure
–Seyed Shahin Sharifi, Hashem Aghazadeh [Publisher] [Google Scholar]

Testing weighting approaches for forecasting in a Group Wisdom Support System environment
–Heiko A. von der Gracht, Ulrich Hommel, Tobias Prokesch, Holger Wohlenberg [Publisher] [Google Scholar]

Customer portfolio management (CPM) for improved customer relationship management (CRM): Are your customers platinum, gold, silver, or bronze?
–Ramendra Thakur, Letty Workman [Publisher] [Google Scholar]

Business legacy planning for mega events: The case of the 2022 World Cup in Qatar
–Kyriaki (Kiki) Kaplanidou, Ahmed Al Emadi, Michael Sagas, Abdoulaye Diop, Gerald Fritz [Publisher] [Google Scholar]

The role of status and leadership style in sales contests: A natural field experiment
–Willem Verbeke, Richard P. Bagozzi, Frank D. Belschak [Publisher] [Google Scholar]

Effective configurations of value creation and capture capabilities: Extending Treacy and Wiersema’s value disciplines
–Nicolas A. Zacharias, Edwin J. Nijssen, Ruth Maria Stock [Publisher] [Google Scholar]

Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms
–Neeru Malhotra, Anna-Lena Ackfeldt [Publisher] [Google Scholar]

Reactions towards diversity recruitment and the moderating influence of the recruiting firms’ country-of-origin
–Matthias Baum, Anke Sterzing, Neslim Alaca [Publisher] [Google Scholar]

Western firms’ successful and unsuccessful business models in China
–Tysun Chan, Sandra Gountas, Luyuan Zhang, Brian Handley [Publisher] [Google Scholar]

CSR motivation and customer extra-role behavior: Moderation of ethical corporate identity
–Elif Karaosmanoglu, Nesenur Altinigne, Didem Gamze Isiksal [Publisher] [Google Scholar]

How crowdsourcing improves prediction of market-oriented outcomes
–Mark Lang, Neeraj Bharadwaj, C. Anthony Di Benedetto [Publisher] [Google Scholar]

Corporate brand effects in brand alliances
–Kevin E. Voss, Mayoor Mohan [Publisher] [Google Scholar]

Linking thinking styles to sales performance: The importance of creativity and subjective knowledge
–Mark D. Groza, David A. Locander, Charles H. Howlett [Publisher] [Google Scholar]

Measuring and validating Islamic work value constructs: An empirical exploration using Malaysian samples
–Mastura Ab. Wahab, Ali Quazi, Deborah Blackman [Publisher] [Google Scholar]

Banker on board and innovative activity
–Saibal Ghosh [Publisher] [Google Scholar]

When do materialistic consumers join commercial sharing systems
–Payam Akbar, Robert Mai, Stefan Hoffmann [Publisher] [Google Scholar]

The effect of local corruption on ownership strategy in cross-border mergers and acquisitions
–Maria Chiara Di Guardo, Emanuela Marrocu, Raffaele Paci [Publisher] [Google Scholar]

Is cash king? Market performance and cash during a recession
–Robert S. Nason, Pankaj C. Patel [Publisher] [Google Scholar]

New insights into unethical counterfeit consumption
–Xuemei Bian, Kai-Yu Wang, Andrew Smith, Natalia Yannopoulou [Publisher] [Google Scholar]

Understanding the relationship between frontline employee boreout and customer orientation
–Ruth Maria Stock [Publisher] [Google Scholar]

The dynamic relationship between CEO duality and firm performance: The moderating role of board independence
–Augustine Duru, Raghavan J. Iyengar, Ernest M. Zampelli [Publisher] [Google Scholar]

The road to recovery: Overcoming service failures through positive emotions
–Matthew M. Lastner, Judith Anne Garretson Folse, Stephanie M. Mangus, Patrick Fennell [Publisher] [Google Scholar]

Building a scale for dynamic learning capabilities: The role of resources, learning, competitive intent and routine patterning
–Martie-Louise Verreynne, Damian Hine, Len Coote, Rachel Parker [Publisher] [Google Scholar]

Overcoming judgmental biases in negotiations: A scenario-based survey analysis on third party direct intervention
–Andrea Caputo [Publisher] [Google Scholar]

Determinants of consumers’ response to pay-what-you-want pricing strategy on the Internet
–Fei L. Weisstein, Monika Kukar-Kinney, Kent B. Monroe [Publisher] [Google Scholar]

Cause-related marketing of products with a negative externality
–Gilles Grolleau, Lisette Ibanez, Nathalie Lavoie [Publisher] [Google Scholar]

How a firm’s best versus normal customers react to compensation after a service failure
–Katja Gelbrich, Jana Gäthke, Yany Grégoire [Publisher] [Google Scholar]

Meetings as a positive boost? How and when meeting satisfaction impacts employee empowerment
–Joseph A. Allen, Nale Lehmann-Willenbrock, Stephanie J. Sands [Publisher] [Google Scholar]

Human capital and strategic persistence: An examination of underperforming workers in two emerging economies
–Joseph Amankwah-Amoah, Simeon Emezana Ifere, Richard B. Nyuur [Publisher] [Google Scholar]

On the contingent rent-generating potential of firm-specific managerial experience
–John Qi Dong [Publisher] [Google Scholar] Special Section on Strategy and Innovation in Emerging Economies

Strategy and innovation in emerging economies after the end of the commodity boom—Insights from Latin America
–Esteban R. Brenes, Arnoldo R. Camacho, Luciano Ciravegna, Caleb A. Pichardo [Publisher] [Google Scholar]

Antecedents of SME export intensity in a Latin American Market
–Constanza Bianchi, Rumintha Wickramasekera [Publisher] [Google Scholar]

The role of industry factors and intangible assets in company performance in Colombia
–Veneta Andonova, Guillermo Ruíz-Pava [Publisher] [Google Scholar]

Non-technological innovations: Market performance of exporting firms in South America
–Cesar Pino, Christian Felzensztein, Anne Marie Zwerg-Villegas, Leopoldo Arias-Bolzmann [Publisher] [Google Scholar]

A new approach to measuring retail promotion effectiveness: A case of store traffic
–Leonardo D. Epstein, Arturo A. Flores, Ronald C. Goodstein, Sandra J. Milberg [Publisher] [Google Scholar]

Sidedness, commercial intent and expertise in blog advertising
–Rodrigo Uribe, Cristian Buzeta, Milenka Velásquez [Publisher] [Google Scholar]

Quest for purposefully designed conceptualization of the country-of-origin image construct
–Jorge Carneiro, Flávio Faria [Publisher] [Google Scholar]

Alpha investment strategies in emerging markets: Assessing the potential and competitiveness of Latin American firms
–Arnoldo R. Camacho [Publisher] [Google Scholar] Special section on Mindfulness and sensemaking by highly reliable organizations in Latin America

An introduction to mindfulness and sensemaking by highly reliable organizations in Latin America
–Enrique Ogliastri, Roy Zúñiga [Publisher] [Google Scholar]

A third-party logistics provider: To be or not to be a highly reliable organization
–Roy Zúñiga, Carlos Martínez [Publisher] [Google Scholar]

Banco Solidario S.A.: The recovery strategy, 2000–2004
–Karina Caballero, Mauricio Melgarejo, Enrique Ogliastri [Publisher] [Google Scholar]

COMASA: Creating an industry
–Luis Noel Alfaro, Octavio J. Martinez [Publisher] [Google Scholar]

Compañía Cervecera de Nicaragua case studies (A) and (B): Branding and adaptive management
–José Exprúa, Mateo Lesizza, Lucienne Rodríguez [Publisher] [Google Scholar]

Case: Digital Governance Office
–David Zamora, Juan Carlos Barahona, Ileana Palaco [Publisher] [Google Scholar]

FUNDES: Becoming a strategically mindful nonprofit
–Silke Bucher, Urs P. Jäger, Guillermo Cardoza [Publisher] [Google Scholar]

Learning to become a high reliability organization in the food retail business
–Luciano Ciravegna, Esteban R. Brenes [Publisher] [Google Scholar]

Financing renewable energy projects in emerging economies: The expansion of Pelletics
–Mauricio Jenkins, Ana María Majano, María José Gutiérrez [Publisher] [Google Scholar]

Small farmer suppliers from local to global
–Francisco Leguizamon, Guillermo Selva, Manuel Santos [Publisher] [Google Scholar]

TACA
–Pedro Raventós, Mauricio Melgarejo [Publisher] [Google Scholar]

Executive rotation and corporate values: The case of Excel in Central America
–John C. Ickis [Publisher] [Google Scholar] Special Section on Prediction-oriented modeling in business research by means of PLS path-modeling

Prediction-oriented modeling in business research by means of PLS path modeling: Introduction to a JBR special section
–Gabriel Cepeda Carrión, Jörg Henseler, Christian M. Ringle, José Luis Roldán [Publisher] [Google Scholar]

The elephant in the room: Predictive performance of PLS models
–Galit Shmueli, Soumya Ray, Juan Manuel Velasquez Estrada, Suneel Babu Chatla [Publisher] [Google Scholar]

Assessing the predictive performance of structural equation model estimators
–Joerg Evermann, Mary Tate [Publisher] [Google Scholar]

Segmentation of PLS path models by iterative reweighted regressions
–Rainer Schlittgen, Christian M. Ringle, Marko Sarstedt, Jan-Michael Becker [Publisher] [Google Scholar]

Capturing heterogeneity and PLS-SEM prediction ability: Alliance governance and innovation
–Martin Ratzmann, Siegfried P. Gudergan, Ricarda Bouncken [Publisher] [Google Scholar]

The PLS agent: Predictive modeling with PLS-SEM and agent-based simulation
–Sandra Schubring, Iris Lorscheid, Matthias Meyer, Christian M. Ringle [Publisher] [Google Scholar]

Supplier satisfaction: Explanation and out-of-sample prediction
–Frederik G.S. Vos, Holger Schiele, Lisa Hüttinger [Publisher] [Google Scholar]

An explanatory and predictive model for organizational agility
–Carmen M. Felipe, José L. Roldán, Antonio L. Leal-Rodríguez [Publisher] [Google Scholar]

The role of organizational capabilities in achieving superior sustainability performance
–Carsten Gelhard, Stephan von Delft [Publisher] [Google Scholar]

Prediction-oriented PLS path modeling in microfinance research
–Antonio Blanco-Oliver, Ana Irimia-Dieguez, Nuria Reguera-Alvarado [Publisher] [Google Scholar]

From knowledge sharing to firm performance: A predictive model comparison
–Zhining Wang, Pratyush Nidhi Sharma, Jinwei Cao [Publisher] [Google Scholar]

Introducing new products that affect consumer privacy: A mediation model
–Caroline Lancelot Miltgen, Jörg Henseler, Carsten Gelhard, Aleš Popovic [Publisher] [Google Scholar]

IT infrastructure and competitive aggressiveness in explaining and predicting performance
–Aseel Ajamieh, Jose Benitez, Jessica Braojos, Carsten Gelhard [Publisher] [Google Scholar]

Improving prediction with POS and PLS consistent estimations: An illustration
–Siham Mourad, Pierre Valette-Florence [Publisher] [Google Scholar]

Testing the predictive power of PLS through cross-validation in banking
–Nuria Reguera-Alvarado, Antonio Blanco-Oliver, David Martín-Ruiz [Publisher] [Google Scholar]

Customer equity and CLV in Spanish telecommunication services
–Jose Ramón Segarra-Moliner, Miguel Ángel Moliner-Tena [Publisher] [Google Scholar]

Understanding Chinese tourists’ food consumption in the United States
–Kaiyang Wu, Carola Raab, Wen Chang, Anjala Krishen [Publisher] [Google Scholar]

Entrepreneurial orientation in hotel industry: Multi-group analysis of quality certification
–Felipe Hernández-Perlines [Publisher] [Google Scholar]

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