TOC: J Retailing Con Services


Journal of Retailing and Consumer Services, 31

Shopping well-being: Is it just a matter of pleasure or doing the task? The role of shopper’s gender and self-congruity
Kamel El Hedhli, Haithem Zourrig, Jean-Charles Chebat [Publisher] [Google Scholar]

Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty
Anil Bilgihan, Melih Madanoglu, Peter Ricci [Publisher] [Google Scholar]

Satisfaction of mall shoppers: A study on perceived utilitarian and hedonic shopping values
Bikrant Kesari, Sunil Atulkar [Publisher] [Google Scholar]

Understanding on-the-go consumption: Identifying and quantifying its determinants
Sabine Benoit (née Moeller), Tobias Schaefers, Raphael Heider [Publisher] [Google Scholar]

Price transparency reflects assurance and reliability
Divya Mittal, Shiv Ratan Agrawal [Publisher] [Google Scholar]

The Big Five, happiness, and shopping
Ronald Goldsmith [Publisher] [Google Scholar]

The impact of service failure on brand credibility
Ursula Sigrid Bougoure, Rebekah Russell-Bennett, Syed Fazal-E-Hasan, Gary Mortimer [Publisher] [Google Scholar]

Private label usage and store loyalty: The moderating impact of shopping value
Ilayda Ipek, Nilay Askin, Burcu Ilter [Publisher] [Google Scholar]

Comparing perceived insecurity among customers and retail staff during service encounters
Katri Koistinen, Raija Järvinen [Publisher] [Google Scholar]

When less is better than more: Just-below discount in tensile price promotions
Prantosh J. Banerjee, Sanjeev Tripathi, Arvind Sahay [Publisher] [Google Scholar]

How impulse buying influences compulsive buying: The central role of consumer anxiety and escapism
Aadel A. Darrat, Mahmoud A. Darrat, Douglas Amyx [Publisher] [Google Scholar]

Will they return? Getting private label consumers to come back: Price, promotion, and new product effects
Carmen Abril, Joaquin Sanchez [Publisher] [Google Scholar]

Rebate redemption requirements – Can they discourage redeeming?
Shane Currie, Dick Mizerski [Publisher] [Google Scholar]

Please explain why it happened! How perceived justice and customer involvement affect post co-recovery evaluations: A study of Iranian online shoppers
Ali Gohary, Bahman Hamzelu, Hamid Alizadeh [Publisher] [Google Scholar]

Role of gratitude and obligation in long term customer relationships
Prem Prakash Dewani, Piyush Kumar Sinha, Sameer Mathur [Publisher] [Google Scholar]

The restorative potential of shopping malls
Mark S. Rosenbaum, Mauricio Losada Otalora, Germán Contreras Ramírez [Publisher] [Google Scholar]

How can the word “NEW” evoke consumers’ experiences of novelty and interest?
Billy Sung, Nicole Hartley, Eric Vanman, Ian Phau [Publisher] [Google Scholar]

Demand forecasting based on natural computing approaches applied to the foodstuff retail segment
Claudimar Pereira da Veiga, Cássia Rita Pereira da Veiga, Weslly Puchalski, Leandro dos Santos Coelho, Ubiratã Tortato [Publisher] [Google Scholar]

Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery: An ethnocultural analysis
Ali Gohary, Bahman Hamzelu, Lida Pourazizi, Kambiz Heidarzadeh Hanzaee [Publisher] [Google Scholar]

Influence of salespersons’ nonverbal communication cues on consumer shopping behaviour
Gopal Das [Publisher] [Google Scholar]

Quality, Value? – Insights into Medical Tourists’ Attitudes and Behaviors
Lyn Manassannan Prajitmutita, Áron Perényi, Catherine Prentice [Publisher] [Google Scholar]

An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
Mohammed Ismail El-Adly, Riyad Eid [Publisher] [Google Scholar]

Identifying opportunities for improvement in online shopping sites
Gerson Tontini [Publisher] [Google Scholar]

The influence of sale announcement on the optimal policy of an inventory system with perishable items
Behrouz Afshar-Nadjafi [Publisher] [Google Scholar]

The concept of near money in loyalty programmes
May Chan, Simon Kemp, Jörg Finsterwalder [Publisher] [Google Scholar]

Brand loyalty among Norwegian car owners
Finn Jørgensen, Terje Andreas Mathisen, Hassa Pedersen [Publisher] [Google Scholar]

Predictors and effects of retail brand equity – A cross-sectoral analysis
Bernhard Swoboda, Julia Weindel, Frank Hälsig [Publisher] [Google Scholar]

Exploring the link between customer experience–loyalty–consumer spend
Mala Srivastava, Dimple Kaul [Publisher] [Google Scholar]

Effect of social support on customer satisfaction and citizenship behavior in online brand communities: The moderating role of support source
Dong Hong Zhu, Hui Sun, Ya Ping Chang [Publisher] [Google Scholar]

How context interferes with similarity-attraction between customers and service providers
Aaron D. Arndt, Kiran Karande, Myron Glassman [Publisher] [Google Scholar]

Generation X vs. Generation Y – A decade of online shopping
Sabina Lissitsa, Ofrit Kol [Publisher] [Google Scholar]

The effect of benefits generated from interacting with branded mobile apps on consumer satisfaction and purchase intentions
Ibrahim Alnawas, Faisal Aburub [Publisher] [Google Scholar]

Altruistic eWOM marketing: More than an alternative to monetary incentives
Thomas Reimer, Martin Benkenstein [Publisher] [Google Scholar]

Adoption of in-store mobile payment: Are perceived risk and convenience the only drivers?
Gwarlann de Kerviler, Nathalie T.M. Demoulin, Pietro Zidda [Publisher] [Google Scholar]

Retail career attractiveness to college students: Connecting individual characteristics to the trade-off of job attributes
Hyunjoo Oh, Barton Weitz, Jeremy Lim [Publisher] [Google Scholar]

Are reward cards just a business deal? The role of calculative versus emotional card commitment in driving store loyalty
Ameet Pandit, Sonia Vilches-Montero [Publisher] [Google Scholar]

The maximizing consumer wants even more choices: How consumers cope with the marketplace of overchoice
Banwari Mittal [Publisher] [Google Scholar]

Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars
Teresa Fernandes, Mariana Cruz [Publisher] [Google Scholar]

Forging relationships to coproduce: A Consumer Commitment Model in an extended service encounter
Lin Guo, Cuiping Chen, Huimin Xu [Publisher] [Google Scholar]

Consumers’ purchasing decisions regarding environmentally friendly products: An empirical analysis of German consumers
Andrea K. Moser [Publisher] [Google Scholar]