TOC: Service Sci


Service Science, 8(2)

Implementing Service Innovations in European Hotels
Cathy A. Enz, Sean A. Way [Publisher] [Google Scholar]

Understanding Consumers’ Inferences from Price and Nonprice Information in the Online Lodging Purchase Decision
Breffni M. Noone, Stephani K. A. Robson [Publisher] [Google Scholar]

Understanding Online Hotel Reviews Through Automated Text Analysis
Shawn Mankad, Hyunjeong “Spring” Han, Joel Goh, Srinagesh Gavirneni [Publisher] [Google Scholar]

United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach United Nations World Tourism Organization (UNWTO), Anita
Blomberg-Nygard, Chris K. Anderson [Publisher] [Google Scholar]

Is Investing in Social Media Really Worth It? How Brand Actions and User Actions Influence Brand Value
Anatoli Colicev, Peter O’Connor, Vincenzo Esposito Vinzi [Publisher] [Google Scholar]

Connecting Search Marketing to Hotel Revenue Management: Conjoint Analysis as a Methodology to Evaluate the Optimal Online Travel Agency Commission Fee
Jean-Pierre I. van der Rest, Paolo Cordella, Gerard Loosschilder, Zvi Schwartz [Publisher] [Google Scholar]

Free Drink or Free Mug? Managing Service Experience with Experiential vs. Material Complimentary Gifts
HaeEun Helen Chun, Yue Woon Hiang [Publisher] [Google Scholar]

An Examination of Customers’ Attitudes About Tabletop Technology in Full-Service Restaurants
Alex M. Susskind, Benjamin Curry [Publisher] [Google Scholar]

Can Service Coproduction Factors Enhance Learning-by-Doing Simultaneously? Evidence from the U.S. Hotel Industry
Jie J. Zhang, Nitin Joglekar [Publisher] [Google Scholar]

Testing Service Innovation: A Methodological Review of Video Experiments
Liana Victorino, Michael J. Dixon [Publisher] [Google Scholar]