TOC: Service Ind J

Introduction

Service Industries Journal, 36(3/4)

Innovation patterns and their effects on firm performance
Hyun-Sun Ryu & Jae-Nam Lee [Publisher] [Google Scholar]

The relationship among gratitude, hope, connections, and innovativeness
Ali E. Akgün, Oya Erdil, Halit Keskin & Busra Muceldilli [Publisher] [Google Scholar]

Error management culture: impact on cohesion, stress, and turnover intentions
Priyanko Guchait, Aysin Pasamehmetoglu & Juan Madera [Publisher] [Google Scholar]

Service value and switching barriers: a personal values perspective
Pham Ngoc Thuy, Le Nguyen Hau & Felicitas Evangelista [Publisher] [Google Scholar]