TOC: J Retailing Con Services


Journal of Retailing and Consumer Services, 30

When are frugal consumers not frugal? The influence of personal networks
Seung Hwan (Mark) Lee [Publisher] [Google Scholar]

Towards the identification of customer experience touch point elements
Alisha Stein, B. Ramaseshan [Publisher] [Google Scholar]

The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
Michael Sony, Nandakumar Mekoth [Publisher] [Google Scholar]

The modernization of fresh food retailing in China: The role of consumers
Masayoshi Maruyama, Lihui Wu, Lin Huang [Publisher] [Google Scholar]

The effect of frontline employees’ personal self-disclosure on consumers’ encounter experience
Pernille K. Andersson, Anders Gustafsson, Per Kristensson, Erik Wästlund [Publisher] [Google Scholar]

Enhancing patients’ hospital satisfaction by taking advantage of interpersonal similarity
Louisa Luther, Martin Benkenstein, Katja Rummelhagen [Publisher] [Google Scholar]

The interacting effect of virtual agents’ gender and dressing style on attractiveness and subsequent consumer online behavior
Renaud Lunardo, Gregory Bressolles, François Durrieu [Publisher] [Google Scholar]

Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business
S. Murali, S. Pugazhendhi, C. Muralidharan [Publisher] [Google Scholar]

Do channel members value the multiple-cooperation strategy?
Ruiliang Yan, Zhi Pei, Chris Myers [Publisher] [Google Scholar]

The value of food waste: An exploratory study on retailing
Clara Cicatiello, Silvio Franco, Barbara Pancino, Emanuele Blasi [Publisher] [Google Scholar]

Main-format dominance in consumers’ FMCG cross-format shopping patterns
Andreas Klein, Gertrud Schmitz [Publisher] [Google Scholar]

Why do some consumers shop in this pharmacy? A cross-check of vulnerable characteristics and store types
Jie Meng, Roger Layton, Yimin Huang [Publisher] [Google Scholar]

Financial advisory services meetings and their impact on saving behavior – A difference-in-difference analysis
Cecilia Hermansson, Han-Suck Song [Publisher] [Google Scholar]

An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: Does gender matter?
Khaled M.S. Faqih [Publisher] [Google Scholar]

Linking usage and shopping: How value experiences can distinguish consumers
Gicquel Inès, Castéran Herbert [Publisher] [Google Scholar]

Factors influencing generation Y’s purchase intentions of prototypical versus me-too brands
Vanessa Quintal, Ian Phau, Daniel Sims, Isaac Cheah [Publisher] [Google Scholar]

Modelling effects of consumer animosity: Consumers’ willingness to buy foreign and hybrid products
Isaac Cheah, Ian Phau, Garick Kea, Yu An Huang [Publisher] [Google Scholar]

Constructive deviance as a driver for performance in retail
Willem Mertens, Jan Recker, Tyge-F. Kummer, Thomas Kohlborn, Stijn Viaene [Publisher] [Google Scholar]

The expected retail customer: Value co-creator, co-producer or disturbance?
Markus Fellesson, Nicklas Salomonson [Publisher] [Google Scholar]

Customer perceptions of frontline employee service delivery: A study of Russian bank customer satisfaction and behavioural intentions
Michel Rod, Nicholas J. Ashill, Tanya Gibbs [Publisher] [Google Scholar]

Retailer use of a professional social media network: Insights from franchising
Manish Kacker, Rozenn Perrigot [Publisher] [Google Scholar]

Leading national brands facing store brands competition: Is price competitiveness the only thing that matters?
Daniele Fornari, Edoardo Fornari, Sebastiano Grandi, Mario Menegatti [Publisher] [Google Scholar]

Do time constraint and emergency purchase situation exert same influence on shopping? A study under haptic touch influence
Abhishek [Publisher] [Google Scholar]

Augmented reality: Research agenda for studying the impact of its media characteristics on consumer behaviour
Ana Javornik [Publisher] [Google Scholar]

The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image
Munyaradzi W. Nyadzayo, Saman Khajehzadeh [Publisher] [Google Scholar]

Deriving age and gender from forenames for consumer analytics
Guy Lansley, Paul Longley [Publisher] [Google Scholar]

Online purchase determinants of loyalty: The mediating effect of satisfaction in tourism
Hélia Gonçalves Pereira, Maria de Fátima Salgueiro, Paulo Rita [Publisher] [Google Scholar]

Self-expressiveness in shopping
M. Joseph Sirgy, Dong-Jin Lee, Grace B. Yu, Eda Gurel-Atay, John Tidwell, Ahmet Ekici [Publisher] [Google Scholar]