Revisit: Non-Profit Services


Challenges and Opportunities, Special issue Service Industries Journal; Deadline 1 May 2016

Special Issue: Non-profit Services: Challenges and Opportunities

Service Industries Journal, published by Taylor & Francis

Guest Editors: Helena Alves and Bo Edvardsson

The not-for-profit sector has an important role in major economies, contributing to welfare in areas as diverse as healthcare, education, culture, education, counseling, nutrition and protection. Its importance is evident by the number of people it employs and also for its contribution to gross domestic product. According to the John Hopkins Comparative Nonprofit Sector Project, the nonprofit sector represents an average of 5 percent of Gross Domestic Product in eight countries for which satellite account data are available. The fact that organizations in this sector are not profit-driven gives them specificities (Andreasen and Kotler, 2003; Dolnicar et al., 2008) which have attracted and continue to gain interest. In fact, research conducted by Deloitte Consulting showed that nonprofit organizations need partnerships to extend their reach, detailed strategic planning to document priorities, prioritized initiatives to manage resource allocation, training for paid staff and volunteers, leveraged modern technology to improve communications, and continuous fundraising.

The guest editors of this special issue, Helena Alves and Bo Edvardsson, would be pleased to receive articles of a theoretical nature, as well as service research-based pieces, on any challenge or factor within non-profit service contexts. In particular, they would be happy to receive articles on the following aspects of not-for-profit organizations:

  • Governance
  • Financing
  • Fundraising
  • Partnerships with public sector
  • Value creation through service
  • Use of service-dominant logic
  • New Service development and innovation
  • Service design
  • Volunteer recruitment and motivation
  • Marketing
  • Managing human resources
  • Stakeholder management
  • Efficacy of management actions
  • New information and communications technologies
  • Impact on society
  • Transformative nature of non-profit services and relationship to quality of life

Questions about content and ideas should be directed to guest editor Helena Alves at Please clearly identify your question as being related to the special issue by entering in the email subject line “SIJ – Nonprofit Services: Challenges and Opportunities – Special Issue”.

The call for papers is open from November 1, 2015 until May 1, 2016. Manuscripts for submission must be entered by the corresponding author into the Service Industries Journal website at

The special issue selection “Not-for-Profit Services” should be checked to ensure that the manuscript will be considered for the special issue.

Please do not send manuscripts directly to the guest editors, as papers can only be considered if they are submitted online through the official website. All papers will go through the regular double-blind review process to ensure relevance and quality, and must follow the SIJ Style Guidelines


The special issue is anticipated to be published in early 2017.

The Service Industries Journal is listed in the Thomson ISI Social Science Citation Index under Management. The current (2014) ISI Impact Factor is 0.832.