TOC: Intl J Bank Mar


International Journal of Bank Marketing, 34(1)

Financial institutions using social media – do consumers perceive value?
Paula Dootson, Amanda Beatson and Judy Drennan [Publisher] [Google Scholar]

Stakeholders’ expectations of mobile payment in retail: lessons from Sweden
Tatjana Apanasevic, Jan Markendahl and Niklas Arvidsson [Publisher] [Google Scholar]

Patterns of new service development processes in banking
Andrey Martovoy and Anne-Laure Mention [Publisher] [Google Scholar]

The impact of communication channels on mobile banking adoption
Huong Thi Thanh Tran and James Corner [Publisher] [Google Scholar]

Mobile claim management adoption in emerging insurance markets: An exploratory study in Thailand
Chupun Gowanit, Natcha Thawesaengskulthai, Peraphon Sophatsathit and Thitivadee Chaiyawat [Publisher] [Google Scholar]

Guest editorial
Mohammad G. Nejad [Publisher]