Financial institutions using social media – do consumers perceive value?
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Stakeholders’ expectations of mobile payment in retail: lessons from Sweden
–Tatjana Apanasevic, Jan Markendahl and Niklas Arvidsson [Publisher] [Google Scholar]

Patterns of new service development processes in banking
–Andrey Martovoy and Anne-Laure Mention [Publisher] [Google Scholar]

The impact of communication channels on mobile banking adoption
–Huong Thi Thanh Tran and James Corner [Publisher] [Google Scholar]

Mobile claim management adoption in emerging insurance markets: An exploratory study in Thailand
–Chupun Gowanit, Natcha Thawesaengskulthai, Peraphon Sophatsathit and Thitivadee Chaiyawat [Publisher] [Google Scholar]

Guest editorial
–Mohammad G. Nejad [Publisher]