Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews
–Katerina Berezina, Anil Bilgihan, Cihan Cobanoglu & Fevzi Okumus [Publisher] [Google Scholar]

Empowerment in the Hospitality Industry in the United States
–Drita Kruja, Huong Ha, Elvisa Drishti & Ted Oelfke [Publisher] [Google Scholar]

Performance Trends of Hotels and Casino Hotels Through the Recession: An ARIMA With Intervention Analysis of Stock Indices
–Tianshu Zheng, John Farrish & Miranda Kitterlin [Publisher] [Google Scholar]

Preconsumption Mood, Causal Explanations, and Postrecovery Reactions
–Wan Yang & Lydia Hanks [Publisher] [Google Scholar]

An Attribution Approach and the Subsequent Satisfaction, Value, and Loyalty of Service Delivery in Private Residence Clubs
–Amy M. Gregory, Denver E. Severt & Jeeyeon (Jeannie) Hahm [Publisher] [Google Scholar]

Unconditioned Superstition and Sports Bar Fans
–Lydia Hanks, Lu Zhang & Sean McGinley [Publisher] [Google Scholar]