SERVSIG Consortium


AMA SERVSIG Doctoral Consortium, Bergen, 22-23 Jun 2016

Call for Participation and Travel Scholarships:

AMA SERVSIG Doctoral Consortium, Bergen (Oslo), June 22-23, 2016, preceding the Frontiers in Service Conference

It is our pleasure to invite you to participate in the 23rd Annual AMA SERVSIG Doctoral Consortium preceding the Frontiers in Service Conference hosted at Bergen, Norway.

The consortium is designed to help doctoral students and new faculty succeed in their careers. By promoting an intimate and collegial atmosphere, the consortium provides a unique opportunity for participants to interact with the field’s leading service scholars and get feedback on research.

-1- Consortium PROGRAM

Besides many networking opportunities (breaks, lunch, reception), the doctoral consortium will be organized around 4 sessions:

1.   Kick Start and Manage Your Career (90 minutes);

2.   Publishing Relevant and Rigorous Research (90 minutes);

3.   Creating Impact Through Teaching and Service (90 minutes);

4.   Break-out Session: Discussing Participants’ Doctoral Research (2 hours).

More precisely, two to four doctoral students will be assigned to two esteemed faculty fellows participating in the consortium. During this session, each doctoral student will provide a brief presentation of their selected research topic and will receive feedback from both faculty fellows, as well as the other doctoral students.    

Faculty Fellows presenting at the consortium include: Mary Jo Bitner, Liliana Bove, Yany Gregoire, Katherine Lemon, Annouk Lievens, Stefan Michel, Roland Rust, Steven Shugan, Katrien Verleye, Clay Voorhees, Florian von Wangenheim

Further details can be found at:

-2- Important DATES

The consortium will begin with a welcome reception on Wednesday evening, June 22nd, 2016 and will continue with a full day of sessions on Thursday, June 23rd, 2016.

April 15th, 2016              Early registration for conference. Indicate on the registration form that you would like to participate in the doctoral consortium

May 15th, 2016              Registration for conference (speaker registration) and consortium closes; deadline for submitting the 2-4 page abstract for the break-out session to Lisa Brüggen (

June, 5, 2016                Doctoral students who register after May, 15th but before June, 5 (when the regular registration closes) can still participate in the consortium, but only in the plenary sessions and not the break-out sessions

-3- CALL for PhD Students TO PARTICIPATE in the Consortium

Doctoral consortium participants must register for the Frontiers in Services conference and indicate in the registration form that they would like to also participate in the doctoral consortium. Doctoral consortium participants are not required to also present a paper at the Frontiers Conference in order to be eligible to participate in the Doctoral Consortium. In other words, although participation in both the consortium and the Frontiers conference is mandatory, one can participate in the consortium without presenting a paper during the Frontiers conference itself. 

We highly encourage every attendee to participate in the dedicated break-out session to discuss his or her research projects with scholars who share complimentary interests. Consortium attendees who would like to participate in these breakout sessions should submit a 2-4 pages document of their doctoral research via email to the consortium co-chair, Lisa Brüggen, Maastricht University, ( by May 15th, 2016.

Although not mandatory, participants are encouraged to share the following information in their report: topic of their PhD, and why this is important to study, theories they use or plan to use, details on data they analyze or tend to collect, their methodological approach, and a rough time line or overview of their planned studies. Depending on their own choice, and stage of the doctoral trajectory, they can either share information about one particular paper, an overview of their entire PhD, or both.


Participants can also apply for the Liam Glynn Travel Scholarship. The Liam Glynn Travel Scholarship is generously supported by Arizona State University’s Center for Services Leadership and helps selected emerging service scholars to cover part of the expenses to attend the Consortium and the Frontiers in Service Conference.

Two to four applicants will be awarded travel grants of $500 – $1,000 depending upon the number of applications received. Current Ph.D. seeking students and recent graduates are eligible to apply. All submissions should be submitted via email to Lisa Brüggen ( by May 15th, 2016 and should include the following information:

1.       Curriculum vita

2.    Statement as to why attending the Frontiers in Services Conference would be beneficial to the applicant at this stage in his/her career

3.    Statement confirming that applicant has strong interest in the field of service research with supporting information (e.g. area of research)

A committee comprised of AMA SERVSIG members will select the award recipients.

Attendees are encouraged to contact the consortium co-chair, Lisa Brüggen, Maastricht University, (, if they have any questions regarding the event.

We hope to see all of you in Bergen in June!!!

Best wishes,

Lisa & Bart

Doctoral Consortium Co-Chairs