Cognitive, affective and behavioural responses in mall experience: A qualitative approach
–Laura Lucia-Palacios, Raúl Pérez-López and Yolanda Polo-Redondo [Publisher] [Google Scholar]

The role of salespeople in developing life insurance customer loyalty
–Tsu-Wei Yu and Lu-Ming Tseng [Publisher] [Google Scholar]

Exploring logistics-related environmental sustainability in large retailers
–Maria Björklund, Helena Forslund and Maria Persdotter Isaksson [Publisher] [Google Scholar]

Benefits and risks associated with time choice of innovating in retail settings
–Eleonora Pantano [Publisher] [Google Scholar]

The effectiveness of power-dependence management in retailing
–Katsuyoshi Takashima and Changju Kim [Publisher] [Google Scholar]

The cross-shopping behaviour: patterns of store format mobility in the apparel sector
–Beatrice Luceri and Sabrina Latusi [Publisher] [Google Scholar]

Editorial
–Neil Towers [Publisher]

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