Sustainable evaluation and verification in supply chains: Aligning and leveraging accountability to stakeholders
–Jury Gualandris, Robert D. Klassen, Stephan Vachon, Matteo Kalchschmidt [Publisher] [Google Scholar]

Linking business strategy to service failures and financial performance: Empirical evidence from the U.S. domestic airline industry
–Mahour Mellat-Parast, Davood Golmohammadi, Kathleen L. McFadden, Jason W. Miller [Publisher] [Google Scholar]

Execution quality: An analysis of fulfillment errors at a retail distribution center
–Nathan Craig, Nicole DeHoratius, Yan Jiang, Diego Klabjan [Publisher] [Google Scholar]

Managing contract manufacturer quality in the presence of performance ambiguity
–John V. Gray, Sean M. Handley [Publisher] [Google Scholar]

Perceived versus actual value of product substitution flexibility: An experimental investigation
–Saurabh Bansal, Brent Moritz [Publisher] [Google Scholar]

How firm innovativeness and unexpected product reliability failures affect profitability
–Alan W. Mackelprang, Marco Habermann, Morgan Swink [Publisher] [Google Scholar]