TOC: Intl J Quality Service Sciences


International Journal of Quality and Service Sciences, 7(4)

Assessing sustainability of employee suggestion schemes: a framework
Flevy Lasrado [Publisher] [Google Scholar]

Managing self-service technology service quality to enhance e-satisfaction
Sakun Boon-itt [Publisher] [Google Scholar]

Reflective practice as a determinant of performance outcomes in services
Minna Saunila and Juhani Ukko [Publisher] [Google Scholar]

Retail store influence on sustainable consumption behaviour
Matthias Lehner [Publisher] [Google Scholar]

Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia
Rafikul Islam, Selim Ahmed and Dzuljastri Abdul Razak [Publisher] [Google Scholar]

The role of frames in a co-creation process
Filippa Säwe and Åsa Thelander [Publisher] [Google Scholar]

Assessing the influence of social media on tourists’ motivations and image formation of a destination
Isabel Llodra-Riera, María Pilar Martínez-Ruiz, Ana Isabel Jiménez-Zarco and Alicia Izquierdo-Yusta [Publisher] [Google Scholar]