TOC: J Service Man


Journal of Service Management, 26(5)

Toward a service ecosystem perspective at the base of the pyramid
Soumaya Ben Letaifa and Javier Reynoso [Publisher] [Google Scholar]

Service appropriation: how do customers make the service their own?
Matthieu Mifsud, Anne-Sophie Cases and Gilles N’Goala [Publisher] [Google Scholar]

A process-output classification for customer participation in services
Beibei Dong and K. Sivakumar [Publisher] [Google Scholar]

Firm self-service technology readiness
B. Ramaseshan, Russel Philip Kingshott and Alisha Stein [Publisher] [Google Scholar]

Online customer engagement: Creating social environments through brand community constellations
Wafa Hammedi, Jay Kandampully, Ting Ting (Christina) Zhang and Lucille Bouquiaux [Publisher] [Google Scholar]

Service alliances between unequals: the apple does not fall far from the better tree
Jeroen F.J. Bleijerveld, Dwayne D. Gremler and Jos G.A.M. Lemmink [Publisher] [Google Scholar]

Better to be flexible than to have flunked: The mediating role of service flexibility and its determinants for team performance
Chieh-Peng Lin, Sheng-Wuu Joe, Shih-Chih Chen and Huei-Jyuan Wang [Publisher] [Google Scholar]

Guest editorial
Kiane Goudarzi, Sylvie Llosa and Chiara Orsingher [Publisher]