Toward a service ecosystem perspective at the base of the pyramid
–Soumaya Ben Letaifa and Javier Reynoso [Publisher] [Google Scholar]

Service appropriation: how do customers make the service their own?
–Matthieu Mifsud, Anne-Sophie Cases and Gilles N’Goala [Publisher] [Google Scholar]

A process-output classification for customer participation in services
–Beibei Dong and K. Sivakumar [Publisher] [Google Scholar]

Firm self-service technology readiness
–B. Ramaseshan, Russel Philip Kingshott and Alisha Stein [Publisher] [Google Scholar]

Online customer engagement: Creating social environments through brand community constellations
–Wafa Hammedi, Jay Kandampully, Ting Ting (Christina) Zhang and Lucille Bouquiaux [Publisher] [Google Scholar]

Service alliances between unequals: the apple does not fall far from the better tree
–Jeroen F.J. Bleijerveld, Dwayne D. Gremler and Jos G.A.M. Lemmink [Publisher] [Google Scholar]

Better to be flexible than to have flunked: The mediating role of service flexibility and its determinants for team performance
–Chieh-Peng Lin, Sheng-Wuu Joe, Shih-Chih Chen and Huei-Jyuan Wang [Publisher] [Google Scholar]

Guest editorial
–Kiane Goudarzi, Sylvie Llosa and Chiara Orsingher [Publisher]

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