TOC: Services Mar Quart


Services Marketing Quarterly, 36(4)

The Role of Satisfaction in Alumni Perceptions and Supportive Behaviors
Amber L. Stephenson & David B. Yerger [Publisher] [Google Scholar]

Factors Influencing Information-Sharing Behaviors in Social Networking Sites
Anupama Sukhu, Tingting (Christina) Zhang & Anil Bilgihan [Publisher] [Google Scholar]

Are Moderators of the Customer Satisfaction–Repurchase Intention Relationship Contingent on the Service Category? An Exploratory Investigation
Birgit Leisen Pollack [Publisher] [Google Scholar]

Addressing Service Challenges to Improve Sales Training
Earl D. Honeycutt Jr., Sharon K. Hodge & Ashraf M. Attia [Publisher] [Google Scholar]