TOC: Cornell Hosp Quart


Cornell Hospitality Quarterly, 56(4)

Editorial on Invited Article: Be Real, Go Deep
Michael LaTour [Publisher]

Invited Paper

Toward a New Marketing Science for Hospitality Managers
Gerald Zaltman, Jerry Olson, and James Forr [Publisher] [Google Scholar]

A Field Study of New Employee Training Programs: Industry Practices and Strategic Insights
J. Bruce Tracey, Timothy R. Hinkin, Thao Li Bui Tran, Teresa Emigh, Michael Kingra, Jonathan Taylor, and David Thorek [Publisher] [Google Scholar]

The Impact of Customer Sacrifice and Attachment Styles on Perceived Hospitality
Srikanth Beldona and Hemant V. Kher [Publisher] [Google Scholar]

Understanding Students? Intentions to Join the Hospitality Industry: The Role of Emotional Intelligence, Service Orientation, and Industry Satisfaction
Kate Walsh, Song Chang, and Eliza Ching-Yick Tse [Publisher] [Google Scholar]

Winners and Losers during the Great Recession: The Positive Impact of Marketing Expenditures
Amrik Singh and Chekitan S. Dev [Publisher] [Google Scholar]

The Importance of Ethical Leadership in Employees? Value Congruence and Turnover
Guiyao Tang, Zhenyao Cai, Zhiqiang Liu, Hong Zhu, Xin Yang, and Ji Li [Publisher] [Google Scholar]

When Customers Complain: The Value of Customer Orientation in Service Recovery
Joanne Jung-Eun Yoo, Taegoo Terry Kim, and Gyehee Lee [Publisher] [Google Scholar]

The Effect of Self-Brand Connection and Self-Construal on Brand Lovers? Word of Mouth (WOM)
Eunjin Kwon and Anna S. Mattila [Publisher] [Google Scholar]