Innovation in Care


1st European Health and Social Care Service Innovation Symposium, Loughborough University, 11 Sep 2015

The School of Business and Economics, Loughborough University would like to invite you to:

1st European Health and Social Care Service Innovation Symposium
Date: Friday 11th September 2015, 10.00am – 5.30pm

Venue: Design School, Room LDS0.17, Loughborough University, LE11 3TU

Across Europe, health and social care are facing major challenges. For example, the proportion of elderly people is growing with urgent needs of specialist care as well as primary care. Further, chronic lifestyle related diseases and mental illnesses among the young and able-bodied are increasing as well. These and other challenges drive costs throughout Europe, and indicate a strong need for service innovations that can improve the efficiency of health and social care towards positive health economic values and ethically acceptable patient-centred models. The complexity and interconnectedness of these societal challenges also make trans-disciplinary collaborations mandatory as no subject discipline can solve these pressing problems on its own.

Enlarging on this important topic, renowned researchers from across Europe who have a strong reputation in the service field will share their views at the 1st European Health and Social Care Service Innovation Symposium before discussing and debating with the audience. This promises to be a lively and thought-provoking event with contributions from many aspects of contemporary service research.


The event is free to attend and includes a buffet lunch and refreshments. Places are limited, please register by email to:

Ruth Cufflin

Kind Regards

Professor Thorsten Gruber
Chair in Marketing and Service Management
Co-Director, Centre for Service Management (CSM)

The Confirmed Presenters from 7 European Countries are:


Dr Katrien Verleye, Centre for Service Intelligence, Ghent University
Presentation: The quandary for service innovation in a network setting: Evidence from the home care sector


Professor Elina Jaakkola, University of Turku
Presentation: The challenges of service innovation in complex networks: The case of developing and diffusing electronic prescription in Finland


Professor Gianfranco Walsh, University of Jena
Presentation: Using preventive health care services: The potential role of cognitive age bias


Professor Stefano Villa, Catholic University of the Sacred Heart, Milan
Presentation: Achieving multi-disciplinarity in the adoption of healthcare innovation: A system approach


Professor Gaby Odekerken-Schröder, Service Science Factory, Maastricht University
Presentation: TBA


Dr Lia Patricio, University of Porto
Presentation: Understanding health care service ecosystems

Professor Rui Soucasaux Sousa, Service Management Lab, Catholic University of Portugal
Presentation: Designing multichannel healthcare services


Dr Sharon Williams, Health Foundation, Swansea University
Presentation: Using bandwidths to understand the design of patient care pathways