Social media’s contribution to customer satisfaction with services
–Mary Beth Pinto [Publisher] [Google Scholar]

Extending customer relationship management into a social context
–Sarah Diffley & Patrick McCole [Publisher] [Google Scholar]

The value of social presence in mobile communications
–Ji Hee Song & Candice R. Hollenbeck [Publisher] [Google Scholar]

Customer e-complaining behaviours using social media
–M. S. Balaji, Subhash Jha & Marla B. Royne [Publisher] [Google Scholar]

Marketing technology for adoption by small business
–Philip Alford & Stephen John Page [Publisher] [Google Scholar]

Exploring interactive communication using social media
–Chrystal B. Zhang & Yi Hsin Lin [Publisher] [Google Scholar]