TOC: J Ops Man


Journal of Operations Management, 35

Service triads: A research agenda for buyer–supplier–customer triads in business services
Finn Wynstra, Martin Spring, Tobias Schoenherr [Publisher] [Google Scholar]

Shareholder value implications of service failures in triads: The case of customer information security breaches
Sachin B. Modi, Michael A. Wiles, Saurabh Mishra [Publisher] [Google Scholar]

Outsourcing customer support: The role of provider customer focus
Stefan Wuyts, Aric Rindfleisch, Alka Citrin [Publisher] [Google Scholar]

An agency perspective on service triads: Linking operational and financial performance
Jie J. Zhang, Benjamin Lawrence, Chris K. Anderson [Publisher] [Google Scholar]