http://link.springer.com/journal/12208/12/1

Understanding patient satisfaction in a hospital emergency department
–Ana Maria Soares & Minoo Farhangmehr

Anti-smoking themes – what works best for adolescents?
–Minoo Farhangmehr, Marjan S. Jalali & Catarina Luísa Silva

Measurement of socially responsible consumption: Lecompte’s scale Spanish version validation
–José Javier Pérez-Barea, María José Montero-Simó & Rafael Araque-Padilla

The single market and the social enterprise. From models to realities in some EU member States and countries from the Balkans
–Lucica Matei & Ani Matei

Student evaluations of training and lecture courses: development of the COURSEQUAL method
–Beáta Kincsesné Vajda, Gergely Farkas & Éva Málovics

Loyalty behaviour in patients: applied analysis to the “Alzira Model” (El comportamiento de lealtad del paciente: un análisis aplicado al Modelo Alzira)
–Remedios Calero & Martina G. Gallarza

---