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The Influence of Message Framing on Hotel Guests’ Linen-Reuse Intentions
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The Effect of Tourism Clusters on U.S. Hotel Performance
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Employers’ Perspectives about Employing People with Disabilities: A Comparative Study across Industries
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Déjà Vu? An Updated Analysis of the Gender Wage Gap in the U.S. Hospitality Sector
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A Latent Class Analysis of Spanish Travelers’ Mobile Internet Usage in Travel Planning and Execution
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Fool’s Gold? Assessing the Impact of the Value of Airline Loyalty Programs on Brand Equity Perceptions and Share of Wallet
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‘I Want to Help’ versus ‘I Am Just Mad’: How Affective Commitment Influences Customer Feedback Decisions
–Stephanie Qing Liu and Anna S. Mattila [Publisher] [Google Scholar]

Factors Affecting Customer Satisfaction in Responses to Negative Online Hotel Reviews: The Impact of Empathy, Paraphrasing, and Speed
–Hyounae Min, Yumi Lim, and Vincent P. Magnini [Publisher] [Google Scholar]

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