Re-examining encounter intensity’s conceptualisation, measurement and role
–Nabil Ghantous [Publisher] [Google Scholar]

Service encounters as bases for innovation
–Jon Sundbo, Donna Sundbo & Anders Henten [Publisher] [Google Scholar]

Assessing ‘meta-services’: customer’s perceived value and behaviour
–Vikrant Janawade, Daisy Bertrand, Pierre-Yves Léo & Jean Philippe [Publisher] [Google Scholar]