TOC: J Service Theory Prac


Journal of Service Theory and Practice, 25(1)

From service quality to service theory and practice
Chatura Ranaweera, Marianna Sigala [Publisher] [Google Scholar]

Trend spotting and service innovation
Tor W. Andreassen, Line Lervik-Olsen, Giulia Calabretta [Publisher] [Google Scholar]

Dissatisfaction and violation: two distinct consequences of the wait experience
Gordon Fullerton, Shirley Taylor [Publisher] [Google Scholar]

Image, brand relationships and customer value: Exploring the moderating role of advertising spending- and labour-intensity in customer loyalty
Laszlo Sajtos, Henning Kreis, Roderick Brodie [Publisher] [Google Scholar]

Hello Kitty livery is just a glimpse of Hello Kitty experiential package: The effects of celebrity-themed aircraft on purchase intention
Stephen W. Wang, Waros Ngamsiriudom [Publisher] [Google Scholar]

Firm factors that influence internationalisation and subsequent financial performance of fashion retailers
Michelle L. Childs, Byoungho Jin [Publisher] [Google Scholar]