From service quality to service theory and practice
–Chatura Ranaweera, Marianna Sigala [Publisher] [Google Scholar]

Trend spotting and service innovation
–Tor W. Andreassen, Line Lervik-Olsen, Giulia Calabretta [Publisher] [Google Scholar]

Dissatisfaction and violation: two distinct consequences of the wait experience
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Image, brand relationships and customer value: Exploring the moderating role of advertising spending- and labour-intensity in customer loyalty
–Laszlo Sajtos, Henning Kreis, Roderick Brodie [Publisher] [Google Scholar]

Hello Kitty livery is just a glimpse of Hello Kitty experiential package: The effects of celebrity-themed aircraft on purchase intention
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Firm factors that influence internationalisation and subsequent financial performance of fashion retailers
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