Platform thinking for services: the case of human resources
–Erwin Hofman & Jeroen Meijerink [Publisher] [Google Scholar]

Explicating customer orientation’s influence on frontline employee satisfaction
–Elten Briggs, Fernando Jaramillo & Fabrizio Noboa [Publisher] [Google Scholar]

Facility design consequences of different employees’ quality perceptions
–Herman Kok, Mark Mobach & Onno Omta [Publisher] [Google Scholar]