TOC: Service Industries J


Service Industries Journal, 35(3)

Platform thinking for services: the case of human resources
Erwin Hofman & Jeroen Meijerink [Publisher] [Google Scholar]

Explicating customer orientation’s influence on frontline employee satisfaction
Elten Briggs, Fernando Jaramillo & Fabrizio Noboa [Publisher] [Google Scholar]

Facility design consequences of different employees’ quality perceptions
Herman Kok, Mark Mobach & Onno Omta [Publisher] [Google Scholar]