Editorial
–Eileen Bridges [Publisher]

Investigating the formation of service supply chains
–Christoph Friedrich Breidbach, Hendrik Reefke & Lincoln C. Wood [Publisher] [Google Scholar]

Does high supply chain integration enhance customer response speed?
–Ai-Hsuan Chiang, Wun-Hwa Chen & Soushan Wu [Publisher] [Google Scholar]

Process management practices: organizational (dis-)similarities
–Doris Weitlaner & Markus Kohlbacher [Publisher] [Google Scholar]

An integrated model of service experience design improvement
–Chiuhsiang Joe Lin & Lai-Yu Cheng [Publisher] [Google Scholar]

E-service innovation: combining directed and practice-based approaches
–Maria Chiara Di Guardo & Francesca Cabiddu [Publisher] [Google Scholar]

Co-production of service innovations through dynamic capability enhancement
–Ja-Shen Chen, Don Kerr, Seng-Su Tsang & Yu Chieh Sung [Publisher] [Google Scholar]

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