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–Hannu Saarijärvi , Christian Grönroos , Hannu Kuusela [Publisher] [Google Scholar]

Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
–Mohammad A Ahmad Al-Hawari [Publisher] [Google Scholar]

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The differentiated effects of CSR actions in the service industry
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Tangibilizing services through visual tangible cues in corporate Web sites: a six-country cross-cultural analysis
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Bridging the academia-practitioner divide: the case of “service theater”
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Exploring key antecedents of purchase intentions within different services
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