TOC: Cornell Hosp Quart

Introduction

Cornell Hospitality Quarterly, 55(4)

Building Bridges and Embracing the Narrative Arc
Michael LaTour [Publisher] [Google Scholar]

Brand Revitalization
Chekitan S. Dev and Kevin Lane Keller [Publisher] [Google Scholar]

Focus on Customer Relationship Management Sticktion: Assessing Memory for the Customer Experience
Kathryn A. LaTour and Lewis P. Carbone [Publisher] [Google Scholar]

Drivers of Customer Relationships in Quick-Service Restaurants: The Role of Corporate Social Responsibility
Krist R. Swimberghe and Barbara Ross Wooldridge [Publisher] [Google Scholar]

The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales
Inès Blal and Michael C. Sturman [Publisher] [Google Scholar]

Attributing Corporate Responsibility for Sexual Harassment: The Supervisory Connection
JeAnna L. Abbott, Teri J. Elkins, James S. Phillips, and Juan M. Madera [Publisher] [Google Scholar]

The Importance of Supervisor Support for Effective Hotel Employees: An Empirical Investigation in Cameroon
Osman M. Karatepe [Publisher] [Google Scholar]

Front-line Service Employees? Job Satisfaction in the Hospitality Industry: The Influence of Job Demand Variability and the Moderating Roles of Job Content and Job Context Factors
Flora F. T. Chiang, Thomas A. Birtch, and Zhenyao Cai [Publisher] [Google Scholar]

An Investigation into the Relationship between Hospitality Employees’ Work-Family Conflicts and Their Leisure Intentions
Xinyuan (Roy) Zhao, Hailin Qu, and Jingyan Liu [Publisher] [Google Scholar]

The Impact of Frontline Employees? Work?Family Conflict on Customer Satisfaction: The Mediating Role of Exhaustion and Emotional Displays
Xinyuan (Roy) Zhao, Anna S. Mattila, and Nei Na Ngan [Publisher] [Google Scholar]

Who’s in Charge Now? The Decision Autonomy of Hotel General Managers
Demian Hodari and Michael C. Sturman [Publisher] [Google Scholar]