TOC: Service Ind J


Service Industries Journal, 34(13)

Value co-creation via information and communications technology
Ana Isabel Polo Peña, Dolores María Frías Jamilena & Miguel Ángel Rodríguez Molina [Publisher] [Google Scholar]

Jobs mismatch and productivity impact of information technology
Francesco D. Sandulli, Paul M.A. Baker & José I. López-Sánchez [Publisher] [Google Scholar]

Development and validation of the Customer-Centered Behavior measure
John W. Michel, Michael J. Tews & Michael J. Kavanagh [Publisher] [Google Scholar]

Core service versus relational benefits: what matters most?
Sergios Dimitriadis & Christos Koritos [Publisher] [Google Scholar]