Value co-creation via information and communications technology
–Ana Isabel Polo Peña, Dolores María Frías Jamilena & Miguel Ángel Rodríguez Molina [Publisher] [Google Scholar]

Jobs mismatch and productivity impact of information technology
–Francesco D. Sandulli, Paul M.A. Baker & José I. López-Sánchez [Publisher] [Google Scholar]

Development and validation of the Customer-Centered Behavior measure
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Core service versus relational benefits: what matters most?
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