http://www.jamt-online.org/OJS/index.php/JAMT/issue/current/showToc

Acquiring and Maintaining Premium Seat Customers in the “Big Four” Leagues PDF
–Peter Titlebaum, Ron Dick, Kim Feldman, Robert Davis

The Effect of Antecedent Mood On Customer Loyalty Intentions: A Mood-By-Gender Interaction PDF
–Michael Lee Thomas, Lindsay R.L. Larson, Linda G. Mullen

Real Smiles vs. Faked Smiles: How Emotional Labor Impacts Service Behaviors PDF
–Anita Whiting

Atmospheric Music in the NBA Servicescape: Fan Involvement, Team Loyalty, Consumer Attitudes and Emotional Responses PDF
–Crystal Southall, Richard Michael Southall