TOC: Service Ind J


Service Industries Journal, 34(12)

Quality and productivity: role conflict in the service context
Gil Luria, Dana Yagil & Iddo Gal [Publisher] [Google Scholar]

Discerning competitive strategy through an assessment of competitive methods
Carlos F. Gomes, Mahmoud M. Yasin, João V. Lisboa & Michael H. Small [Publisher] [Google Scholar]

Strategic planning using service roadmaps
Chanwoo Cho & Sungjoo Lee [Publisher] [Google Scholar]

Investigating the different approaches to importance–performance analysis
Mengying Feng, John Mangan, Chee Wong, Maozeng Xu & Chandra Lalwani [Publisher] [Google Scholar]