European Institute of Retailing and Services Studies 22nd International Conference, Montreal, 27-30 Jul 2015; Deadline 15 Oct




is organising the 22nd international conference on


July 27-30, 2015

Marriott Chateau Champlain

The aim of the conference is to bring together scholars from various disciplines and countries interested in retailing and consumer services. Over the years the conference has attracted scholars from disciplines such as marketing, psychology, urban planning, transportation, management, geography etc from across the world. The conference gives delegates an opportunity to present their completed projects but also to present work in progress.


Papers on any topic relevant to progress in retailing and consumer services (tourism, recreation, banking, aspects of transportation, etc.) are welcome. Topics of special interest include:

            0  consumer behaviour                                    0  service quality   

            0  e-commerce                                                 0  globalisation

            0  business strategy                                          0  geographical information systems

            0  distribution channels                                    0  service branding

            0  policy aspects                                              0  location-based services

            0  logistics                                                        0  social media

            0  franchising                                                   0  merchandising, pricing, advertising 

            0  segmentation                                                0  salesforce management


Those interested in presenting a paper are invited to send an abstract to:

Soora Rasouli & Harry Timmermans
(Conference Chairs)
Eindhoven University of Technology
P.O. Box 513, Vertigo  8.18
5600 MB Eindhoven, The Netherlands
Phone: +31 40 2473315; Fax: +31 40 2438488
E-mail: eirass@tue.nl

 We call on your professional attitude. Every year, authors of accepted papers cancel their participation at a late stage. Please realize however that because space is limited and at some point acceptance/rejection of papers becomes quite arbitrary, your late cancellation means that you prohibited a colleague from participating. Thus, by submitting an abstract, authors indicate that except for reasons beyond their control, such as illness, at least one of them will attend the conference, should the abstract be accepted. If you cannot guarantee this for some reason when you submit the abstract, please let us know as it allows us to manage this uncertainty on a personalized basis in the best possible way.


The conference accepts both work in progress and completed work. All abstracts will be published in a Book of Abstracts. In addition, participants are stimulated to submit full papers or a 6-8 pages extended abstract. These will be made available in the proceedings, officially published on a USB stick. However, as we are not asking for any transfer of copyrights, authors can still submit these papers to journals for publication. Submitted papers automatically qualify for an award competition.

Submitted papers can be reviewed for the Journal of Retailing and Consumer Services. Please let us know.

The conference will start with registration, late afternoon on the 27th, followed by a welcome. Sessions will start on the 28th and continue until noon July 30th. Approximately 20 minutes will be available for presentation of a paper.


Participants interested in organising a special session are invited to send their proposal to the address above. Proposals should include: (a) a detailed description of the proposed session; (b) a list of the proposed speakers; (c) whether speakers have agreed to participate if the proposal is accepted; and (d) the names and addresses of the chairperson and discussants, if any. Sessions are typically organised in blocks of 4 presentations.


We plan to notify delegates by December 1, 2014 about the acceptance of their work for presentation at the conference. Delegates are expected to arrange their registration and conference fees before February 15, 2015 to guarantee accommodation.

CONFERENCE PACKAGE: 1098 Euros before February 15, 2015 1398 Euros after this date.

The package includes participation, documentation, proceedings, book of abstracts, three nights of deluxe accommodation (arrival: July 27 – departure: July 30, 2015), tea and coffee breaks, lunches, conference dinner, all taxes and service charges, and free room Internet access. A limited number of pre and post-conference rooms is available at discounted rates, subject to availability. It is advisable to inform us if you need any pre-or post conference nights when submitting the abstract to avoid disappointment. The sooner we know, the higher the chance we can arrange a larger room block.

AWARD: Full papers compete for the Elsevier Most Innovative Paper Award.


Montreal with its strong French influence is quite different from most North American cities. It has an interesting blend of colonial and modern architecture. The city is also an excellent place for leisure, shopping and culture, and not to forget eating.