TOC: J Services Mar


Journal of Services Marketing, 28(3)

The impact of corporate social responsibility (CSR) performance and perceived brand quality on customer-based brand preference
Matthew Tingchi Liu, Ipkin Anthony Wong, Guicheng Shi, Rongwei Chu, James L. Brock [Publisher] [Google Scholar]

The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Won-Moo Hur, Sang IL Park, Tae-Won Moon [Publisher] [Google Scholar]

Should all service firms follow the recessionary advertising prescription?
Astrid L. Keel, Brian Bourdeau [Publisher] [Google Scholar]

Investigating brand equity of third-party service providers
David Grant, Jouni Juntunen, Jari Juga, Mari Juntunen [Publisher] [Google Scholar]

The role of collective angst during and after a service failure
Amro A. Maher, Rana Sobh [Publisher] [Google Scholar]

Emotional antecedents and outcomes of service recovery: An exploratory study in the luxury hotel industry
Kristen Riscinto Kozub, Martin Anthony O’Neill, Adrian A. Palmer [Publisher] [Google Scholar]

Problematic customers and customer service employee retaliation
Ramana Kumar Madupalli, Amit Poddar [Publisher] [Google Scholar]