TOC: Service Ind J


Service Industries Journal, 34(8)

Online service failure and propensity to suspend offline consumption
Niall Piercy & Chris Archer-Brown [Publisher] [Google Scholar]

Collaborating online: the roles of interactivity and personalization
Lorena Blasco-Arcas, Blanca I. Hernandez-Ortega & Julio Jimenez-Martinez [Publisher] [Google Scholar]

Customer orientation of frontline employees and organizational commitment
Kemefasu Ifie [Publisher] [Google Scholar]

Strategic business and network positioning for internationalisation
Graham Winch [Publisher] [Google Scholar]

Organizational culture as differentiator in international retailing
Elke Angelika Pioch & Ulrike Gerhard [Publisher] [Google Scholar]