TOC: Service Bus


Service Business, 8(2)

Performance effects of aligning service innovation and the strategic use of information technology
Hui-Ling Huang [Publisher] [Google Scholar]

Complaint, patience, and neglect: responses to a dissatisfying service experience
Heejung Ro [Publisher] [Google Scholar]

Determinates of financial behavior: insights into consumer money attitudes and financial literacy
Tsui-Yii Shih & Sheng-Chen Ke [Publisher] [Google Scholar]

Moderating effects of the fit between service tangibilization and organizational performance
Jeongwook Khang, Yung-Mok Yu & Hong-Hee Lee [Publisher] [Google Scholar]

Performance evaluation of CPA firms in Taiwan from the perspective of industry-specific client groups
Chia-Chi Lee [Publisher] [Google Scholar]

A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA): a new framework for developing customer retention strategies
Seyed Yaghoub Hosseini & Alireza Ziaei Bideh [Publisher] [Google Scholar]

Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan
Chung-Jen Wang & Chang-Yen Tsai [Publisher] [Google Scholar]

Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?
Juan José Tarí, Iñaki Heras-Saizarbitoria & Gavin Dick [Publisher] [Google Scholar]

The cost (and the value) of customer attire: linking high- and low-end dress styles to service quality and prices offered by service employees
Iris Vilnai-Yavetz & Shaked Gilboa [Publisher] [Google Scholar]

How do personality interactions affect service quality? the perspective of processing efficiency theory
Ching-I Teng & Tzu-Wei Liu [Publisher] [Google Scholar]