TOC: Service Ind J
Introduction
Service Industries Journal, 34(6)
The Frontiers in Service Conference: a 20-year retrospective
–Michael J. Dorsch, Raymond P. Fisk & Stephen J. Grove [Publisher] [Google Scholar]
Designing loyalty programs that matter to customers
–Sejin Ha & Leslie Stoel [Publisher] [Google Scholar]
Technological competence and team cohesiveness among travel agencies
–Edward C.S. Ku [Publisher] [Google Scholar]
What differentiates Internet shoppers from Internet surfers?
–Alicia Izquierdo-Yusta, María Pilar Martínez-Ruiz & Agustín Álvarez-Herranz [Publisher] [Google Scholar]
Relative importance and combined effects of attributes on customer satisfaction
–Ziqiong Zhang, Zili Zhang & Rob Law [Publisher] [Google Scholar]