TOC: Service Ind J


Service Industries Journal, 34(6)

The Frontiers in Service Conference: a 20-year retrospective
Michael J. Dorsch, Raymond P. Fisk & Stephen J. Grove [Publisher] [Google Scholar]

Designing loyalty programs that matter to customers
Sejin Ha & Leslie Stoel [Publisher] [Google Scholar]

Technological competence and team cohesiveness among travel agencies
Edward C.S. Ku [Publisher] [Google Scholar]

What differentiates Internet shoppers from Internet surfers?
Alicia Izquierdo-Yusta, María Pilar Martínez-Ruiz & Agustín Álvarez-Herranz [Publisher] [Google Scholar]

Relative importance and combined effects of attributes on customer satisfaction
Ziqiong Zhang, Zili Zhang & Rob Law [Publisher] [Google Scholar]