TOC: J Services Mar

Introduction

Journal of Services Marketing, 28(2)

Value creation through knowledge management in franchising: a multi-level conceptual framework
Brian Beal [Publisher] [Google Scholar]

Franchising and Value Signaling
LAURA LUCIA-PALACIOS, Victoria Bordonaba-Juste, Melih Madanoglu, ILAN ALON [Publisher] [Google Scholar]

Value co-creation through knowledge exchange in franchising
Brian Beal [Publisher] [Google Scholar]

HEALTH CARE BRANDING: DEVELOPING EMOTIONALLY BASED CONSUMER BRAND RELATIONSHIPS
Elyria Kemp, Ravi Jillapalli, Enrique Becerra [Publisher] [Google Scholar]

Responses to other similar customers in a service setting – analyzing the moderating role of perceived performance risk.
Anna Dorothea Brack, Martin Benkenstein [Publisher] [Google Scholar]

How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
Susanne Curth, Sebastian Uhrich, Martin Benkenstein [Publisher] [Google Scholar]

Examining the Role of Attribution and Intercultural Competence in Intercultural Service Encounters
Jackie Tam, Piyush Sharma, Namwoon Kim [Publisher] [Google Scholar]

Value Creation through Knowledge Management in Franchising: A Multi-level Conceptual Framework
Scott Weaven, Debra Grace, Rajiv Dant, James R. Brown [Publisher] [Google Scholar]

Franchising and value signaling
Brian Beal [Publisher] [Google Scholar]

Value Co-Creation through Knowledge Exchange in Franchising
Audhesh K Paswan, Derrick D’Souza, Rajasree K. Rajamma [Publisher] [Google Scholar]

Healthcare branding: developing emotionally based consumer brand relationships
Brian Beal [Publisher] [Google Scholar]

Responses to other similar customers in a service setting – analyzing the moderating role of perceived performance risk
Brian Beal [Publisher] [Google Scholar]

How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
Brian Beal [Publisher] [Google Scholar]

Examining the role of attribution and intercultural competence in intercultural service encounters
Brian Beal [Publisher] [Google Scholar]