TOC: Service Ind J


Service Industries Journal, 34(2)

Declining first-mover advantage in mobile telecommunications markets
Nakil Sung [Publisher] [Google Scholar]

Using customer lifetime value to plan optimal promotions
Yeliz Ekinci, Füsun Ulengin & Nimet Uray [Publisher] [Google Scholar]

Simultaneous measurement of quality in different online services
Ramón Barrera Barrera & Gabriel Cepeda Carrión [Publisher] [Google Scholar]

Measuring innovation in services: the role of surveys
Anna Serena Vergori [Publisher] [Google Scholar]

Assessing productivity in the presence of negative data and undesirable outputs
Seng-Su Tsang, Yi-Fen Chen, Yung-Hsiang Lu & Ching-Ren Chiu [Publisher] [Google Scholar]

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