TOC: J Services Mar


Journal of Services Marketing, 28(1)

Religious Affiliation: Buffering Negative Reactions to Service Failures
Kelly O. Cowart, Edward Ramirez, Michael K. Brady [Publisher] [Google Scholar]

Linking IMO with employees’ fit with their environment and reciprocal behaviours towards the firm
Achilleas Boukis, Spiros Gounaris [Publisher] [Google Scholar]

The Experience Economy Approach to Festival Marketing: Vivid Memory and Attendee Loyalty
Aikaterini Manthiou, Seonjeong (Ally) Lee, Liang (Rebecca) Tang, Lanlung Chiang [Publisher] [Google Scholar]

Time buying and time saving: Effects on service convenience and the shopping experience at the mall
Alison Elizabeth Lloyd, Ricky Y.K. Chan, Leslie S.C. Yip, Andrew Chan [Publisher] [Google Scholar]

Technology Perceptions in Employees’ Use of Self-Directed Learning
David E Fleming, Andrew B Artis, Jon M Hawes [Publisher] [Google Scholar]

Understanding the Differences of Public and Private Self-Service Technology
Joel E. Collier, Daniel L. Sherrell, Emin Babakus, Alisha Blakeney Horky [Publisher] [Google Scholar]

Improving Service Employee Affect: The Transformative Potential of Work Design
Steven W Rayburn [Publisher] [Google Scholar]

Anxiety, Crowding, and Time Pressure in Public Self-Service Technology Acceptance
Britta Sattler, Katja Gelbrich [Publisher] [Google Scholar]

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