TOC: J Service Res


Journal of Service Research, 17(1)

A Service Climate Synthesis and Future Research Agenda
David E. Bowen and Benjamin Schneider [Publisher] [Google Scholar]

Revenue and Profit Implications of Industrial Service Strategies
Andreas Eggert, Jens Hogreve, Wolfgang Ulaga, and Eva Muenkhoff [Publisher] [Google Scholar]

Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance
Andreas B. Eisingerich, Seigyoung Auh, and Omar Merlo [Publisher] [Google Scholar]

"The People Make the Brand": Reducing Social Skills Gaps Through Person-Brand Fit and Human Resource Management Practices
Scott A. Hurrell and Dora Scholarios [Publisher] [Google Scholar]

Managing Engagement Behaviors in a Network of Customers and Stakeholders: Evidence From the Nursing Home Sector
Katrien Verleye, Paul Gemmel, and Deva Rangarajan [Publisher] [Google Scholar]

Using an Old Dog for New Tricks: A Regulatory Focus Perspective on Consumer Acceptance of RFID Applications
Jeffery S. Smith, Mark R. Gleim, Stacey G. Robinson, William J. Kettinger, and Sung-Hee ‘Sunny’ Park [Publisher] [Google Scholar]

Helping Employees Deal With Dysfunctional Customers: The Underlying Employee Perceived Justice Mechanism
Taeshik Gong, Youjae Yi, and Jin Nam Choi [Publisher] [Google Scholar]

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