A Service Climate Synthesis and Future Research Agenda
–David E. Bowen and Benjamin Schneider [Publisher] [Google Scholar]

Revenue and Profit Implications of Industrial Service Strategies
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Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance
–Andreas B. Eisingerich, Seigyoung Auh, and Omar Merlo [Publisher] [Google Scholar]

"The People Make the Brand": Reducing Social Skills Gaps Through Person-Brand Fit and Human Resource Management Practices
–Scott A. Hurrell and Dora Scholarios [Publisher] [Google Scholar]

Managing Engagement Behaviors in a Network of Customers and Stakeholders: Evidence From the Nursing Home Sector
–Katrien Verleye, Paul Gemmel, and Deva Rangarajan [Publisher] [Google Scholar]

Using an Old Dog for New Tricks: A Regulatory Focus Perspective on Consumer Acceptance of RFID Applications
–Jeffery S. Smith, Mark R. Gleim, Stacey G. Robinson, William J. Kettinger, and Sung-Hee ‘Sunny’ Park [Publisher] [Google Scholar]

Helping Employees Deal With Dysfunctional Customers: The Underlying Employee Perceived Justice Mechanism
–Taeshik Gong, Youjae Yi, and Jin Nam Choi [Publisher] [Google Scholar]

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