TOC: Services Mar Quart


Services Marketing Quarterly, 35(1)

Understanding the Mind of the Pet Owner for Veterinary Services
Gillie Gabay, Howard R. Moskowitz, Kenneth J. Rotondo & Douglas G. Aspros [Publisher] [Google Scholar]

Customer Loyalty in the ADSL Services Market in Spain: Background and Moderating Effects
F. Javier Miranda, Sergio Rubio & Antonio Chamorro [Publisher] [Google Scholar]

Self-Brand Connection With Service Brands: Examining Relationships With Performance Satisfaction, Perceived Value, and Brand Relationship Quality
Abhishek Dwivedi [Publisher] [Google Scholar]

Service Orientation in Delivery: Perspectives From Employees, Customers, and Managers
Kwabena Frimpong [Publisher] [Google Scholar]

Visual Antecedents of Patronage: Personal and Professional Items in the Servicescape
Dwane H. Dean [Publisher] [Google Scholar]

A Competency Model for Entry Level Business-to-Business Services Salespeople
Brian Lambert, Richard E. Plank, David A. Reid & David Fleming [Publisher] [Google Scholar]

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