Service Management


Global Conference of Service Management, Surat, India, 4-5 Jan 2014; Deadline 30 Nov

Dear Colleagues,

Greetings from AURO University of Hospitality & Management, Surat, Gujarat!!

We are really happy to announce that AURO University, Surat, Gujarat India and Manning School of Business University of Massachusetts, Lowell, USA is jointly organizing “GLOBAL CONFERENCE OF SERVICE MANAGEMENT” on 4th and 5th January 2014

Over the last twenty years there has been a major transformation in the world economy. This has led to shifts in the strategic thinking of businesses world-wide. Along with this shift there has been a dramatic change in the structure of the world economy and in individual countries. Manufacturing has been declining at a rapid pace in many countries while the service sector has been gaining momentum and is becoming the engine for growth and prosperity. This has led to changes in the composition of the labour force and thus the principles that govern the day-to-day operations and management of businesses.

This conference will focus on the challenges, opportunities and prospects of Services as the drivers for growth during this decade. In today’s economy, services lie at the core of economic activity. The explosive growth of services with the help of Technology (IT) has created new frontiers in competition but has also posed challenges and new opportunities for managers of business organizations. This conference will possibly provide answers to many of the challenges that are posed due to the rapid shifts taking place in the service sector of the world economy across most countries. It is equally important that economist, managers, business men, policymakers and academicians understand these issues.

This conference focuses on the areas listed below and papers and panel proposals are invited in any area of services including delivery, quality, innovation, technology management, best practices, critical success factors, marketing strategies, competition, methods and principles or any other aspect relating to service sector and its impact on business and the economy as a whole.

  1. Hospitality & Tourism Management
  2. Education Management & Delivery
  3. Health Care Management
  4. Banking & Financial Services
  5. Information, Communication & Technology
  6. Retail and Real Estate Management
  7. Public Services Management
  8. Law and Legal Services
  9. Cloud and Mobile Services

Important dates:

  • Abstract Submission Deadline: 30th November 2013
  • Notification of Acceptance: Within 7 days of receipt
  • Last Date for Submission of Full Paper: 15th December 2013
  • Last Date for Registration: 15th December 2013
  • Conference Dates 4th – 5th January 2014

Further information available here:

Thanks & Regards,

Dr Rohit Singh

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